Troubleshoot a Google Virtual Tour for Business
The following guide will help you troubleshoot your Google Virtual Tour for Business. If you need further assistance there are some links to additional resources.
1. Specific Issue: Please describe the exact problem you’re encountering with your Google Virtual Tour. Is it not loading, appearing incorrectly, or something else?
2. Platform and Device: Where are you trying to view the tour? Is it on Google Maps, your website, or another platform? Are you using a computer, smartphone, tablet, or other device?
3. Steps Taken: Have you tried any troubleshooting steps already? If so, what were the results?
4. Additional Details: Sharing any other relevant information, such as error messages, browser versions, or specific content issues, can be helpful in pinpointing the cause.
Once I have this information, I can offer more specific and actionable guidance. Here are some general troubleshooting tips in the meantime:
Common Issues:
- Tour not loading:
- Check your internet connection.
- Ensure the browser meets Google’s compatibility requirements.
- Clear your browser cache and cookies.
- Try a different browser or device.
- Verify that the tour is publicly accessible.
- Tour appearing incorrectly:
- Update your browser to the latest version.
- Disable any browser extensions that might interfere with the tour.
- Check the tour’s compatibility with your device’s screen resolution.
- Clear your browser cache and cookies.
- Content issues:
- If specific content within the tour is causing problems, contact the tour owner or publisher for assistance.
Additional Resources:
360panomania is an online marketplace for virtual tours. It contains many resources to help businesses and Google Trusted Photographers in resolving issues with Google Virtual Tours
Remember: If you are unable to resolve the specific issue, feel free to shoot me an email and I’ll do my best to guide you through the troubleshooting process. I’m here to help you resolve the issue and get your Google Virtual Tour working correctly.
